Complete policy based on the latest Spotless terms and privacy document.
Welcome to Spotless, a digital platform that connects clients to service providers offering home services such as cleaning, gardening, plumbing, electrical work, laundry, waste removal, home maintenance, and other related services. These combined Terms and Conditions and Privacy Policy (collectively referred to as the "Agreement") govern your access and use of the Spotless mobile application, website, services, products, and any associated features. By using Spotless, you agree to abide by all the rules, responsibilities, and restrictions described herein.
This Agreement applies to all users, including clients seeking services, providers offering services, and any visitor accessing the platform. Please read carefully. If you do not agree, you must discontinue use immediately.
For clarity and consistency, the following terms shall have the meanings assigned below:
"Spotless" refers to the digital marketplace platform owned and operated by Spotless Technologies Limited or its affiliated entities.
"Client" refers to any user who requests, books, or pays for services through the platform.
"Service Provider" or "Provider" refers to any individual or business that offers services through the platform.
"Services" refers to all offerings available on the platform, including home cleaning, repair, maintenance, delivery, errands, and any other categories listed.
"Account" refers to the user profile created on Spotless for accessing platform features.
"Content" refers to text, photos, videos, feedback, listings, and other information posted on the platform.
"Personal Data" means any identifiable information collected from platform users.
To use Spotless, you must:
You agree that you are responsible for all activities conducted through your account. Spotless reserves the right to suspend or terminate accounts if fraudulent, misleading, or harmful behavior is detected.
Spotless is a marketplace that facilitates connections between clients and service providers. Spotless does not directly offer home services, employ providers, or supervise their work. Instead, Spotless provides the following:
Clients acknowledge that Spotless is not responsible for the conduct, skill level, or quality of services rendered by providers. Providers acknowledge that Spotless is not liable for client behavior or non-payment beyond the protections described herein.
Providers on the Spotless platform agree to the following responsibilities:
Spotless reserves the right to remove providers for poor performance, repeated customer complaints, fraud, or misconduct.
Clients must:
Clients also acknowledge that Spotless is not responsible for property damage, loss, or injury caused by providers unless covered under verified insurance arrangements.
Spotless facilitates payments between clients and providers. Payments may be made via mobile money, bank cards, wallet balance, or other methods integrated into the platform.
Spotless fees:
Spotless may hold payments temporarily (escrow-style) for the purpose of dispute resolution, refund processing, or settlement periods. Spotless is not a bank or financial institution and only acts as a collection agent for providers.
Cancellation terms may differ depending on the timing and circumstances:
Spotless reserves the right to adjust refund amounts based on evidence, customer history, and risk assessments.
Users may post ratings, comments, or reviews after service completion. You agree that:
Users are prohibited from posting reviews that contain hate speech, violence, unlawful statements, or privacy violations.
Users may not:
Violations may result in account termination, legal action, or reporting to authorities.
Spotless owns all rights to its platform, including logos, trademarks, content, software, and designs. Users may not:
Users retain rights to content they upload but grant Spotless a license to display, adapt, or use it for platform-related purposes.
Spotless is not liable for:
Spotless' total liability, in any case, is limited to the total amount paid to the platform in the preceding six months.
Users agree to indemnify Spotless against all claims arising from:
This section describes how Spotless collects, uses, stores, shares, and protects personal data belonging to users. By using the platform, you consent to the privacy practices described herein.
Spotless only collects data necessary for functionality, safety, compliance, and improvement of the platform.
Spotless collects the following categories of data:
Spotless uses collected data for several purposes:
Spotless never sells your personal information to third parties.
Data may be shared under the following circumstances:
Clients’ contact details and service location may be shared with providers to enable service fulfilment.
Provider profiles, contact information, and location may be shared with clients for transparency.
We may share data with:
We may disclose information if required by:
Spotless ensures that shared data is limited and only for legitimate purposes.
Spotless uses reasonable, industry-standard security measures to protect personal data from:
However, no online platform is 100% secure. Users acknowledge this inherent risk.
Data may be stored on cloud servers located within or outside your country. Backup systems ensure data preservation.
Spotless retains personal data only as long as necessary for:
Inactive accounts may have certain data anonymized or deleted after regulatory timelines elapse.
Depending on your jurisdiction, you may have rights including:
Requests must be made formally via the platform or customer support.
Spotless may use cookies to:
Users may block cookies, though some features may become limited.
Spotless is not intended for children under 18. We do not knowingly collect data from minors. Accounts identified as belonging to minors may be suspended.
The platform may contain links to external websites. Spotless is not responsible for:
Users access third-party sites at their own risk.
Spotless reserves the right to modify these Terms and the Privacy Policy at any time. Updated versions will be posted on the platform. Continued use after changes implies acceptance.
Where legally required, users will be notified of significant updates.
Spotless may suspend or terminate user accounts for:
Terminated users may lose access to bookings, wallet balances, and stored data subject to legal requirements.
Disputes between clients and providers should first be addressed through in-app communication. If unresolved:
Legal disputes involving Spotless will be handled under the jurisdiction described in Section 28.
The platform is provided "as is" and "as available" without warranties of any kind, express or implied. Spotless does not guarantee:
Users assume all risks from platform usage.
These Terms and the Privacy Policy are governed by the laws applicable within the country of operation, without regard to conflict of law principles. Any legal claims must be brought before the designated courts in that jurisdiction.
For questions, support, or legal requests, contact us through the Spotless app or via email at the official support channel listed on the platform.
By creating an account, booking a service, listing services, browsing the platform, or making a payment, you expressly acknowledge that you have read, understood, and agreed to be bound by this Agreement.
Spotless may offer optional insurance coverage for certain categories of services. Coverage details, limits, and claim procedures will be outlined in separate policy documents within the platform. Where insurance is unavailable or declined, users acknowledge that they proceed at their own risk and must rely on independent arrangements.
Spotless maintains quality benchmarks that providers are expected to uphold. These include timeliness, professionalism, accuracy of listed skills, and completion of work as described. Repeated violations may result in lowered ratings, temporary suspension, or permanent removal from the platform.
Clients are encouraged to submit feedback promptly to maintain platform integrity.
For the protection of all users, Spotless implements the following safety guidelines:
Spotless may suspend any user if safety concerns arise.
Spotless may use GPS or other mapping tools to:
Users may disable location services, but this may limit platform functionality.
Spotless may offer a digital wallet for holding balances, refunds, credits, and promotional bonuses. Wallet balances cannot be withdrawn as cash unless stated otherwise and may be restricted to service payments only.
Promotional credits may carry expiry dates and cannot be exchanged for cash.
Spotless may run referral, discount, or promotional programs from time to time. Participation is voluntary and subject to the rules stated in each campaign. Spotless may revoke bonuses earned through fraud, misuse, or manipulation of referral mechanics.
In the event of a data breach, Spotless will:
Spotless is not liable for breaches caused by third-party infrastructure outside its control.
Spotless maintains periodic backups to ensure data continuity. However, users acknowledge that backups are not guaranteed to capture real-time data, and Spotless is not liable for data lost between backup cycles.
Spotless may introduce, modify, or discontinue features without prior notice. This includes user interface changes, pricing model adjustments, or new service categories.
Users agree that continued use of the platform after updates constitutes acceptance.
Where the platform integrates with external APIs, software, or systems, Spotless is not responsible for:
Businesses may create enterprise accounts for bulk or recurring bookings. Additional terms regarding billing cycles, account management, and service schedules may apply.
Spotless reserves the right to audit enterprise accounts for compliance.
Users whose accounts have been suspended may appeal by submitting:
Spotless will review appeals but is not obligated to reinstate accounts.
Spotless may promote eco-friendly service options, sustainable cleaning products, and green operational standards. Providers may be encouraged or required to adhere to environmentally responsible practices.
Spotless aims to make the platform accessible to all users, including those with disabilities. Efforts may include readable text formats, simplified menus, captioned content, and voice-assisted navigation.
Users may report accessibility issues for improvement.
Spotless is not liable for failure to perform obligations due to events beyond its control, including:
This document constitutes the complete Agreement between Spotless and platform users, superseding all previous written or verbal agreements regarding platform use.
If any provision of this Agreement is deemed unenforceable, it shall not affect the remaining provisions, which will continue in full force.
Failure by Spotless to enforce any right or provision does not constitute a waiver of that right or provision.
Users may not assign their rights or obligations under this Agreement. Spotless may assign rights and obligations to affiliates, successors, or new business entities.
Users may contact Spotless for support, complaints, or suggestions via the in-app help center or official email. Spotless may send notices through:
Users are responsible for keeping contact details updated.
End of document.